COVID-19 Information

We are currently covered by the Covid-19 Protection Framework as part of the hospitality sector.

There is no requirement to wear a mask in the common areas, however you are welcome to wear one.

We encourage you to continue to keep your distance from people you are not familiar with.  This applies in the common areas such as the entrance, dining and lounge area. 

We have made some changes to the way our rooms are set up, to ensure we are able to very effectively and carefully clean all surfaces. This means that our compendiums, pencils, papers and anything non-wipeable have been removed from your rooms.  We are more than happy to help you with planning your activities during your stay, in absence of the compendiums. 

Hygiene and safety

At Hiwinui Country Estate, ensuring the safety and wellbeing of our guests, staff and wider community is our first priority. We are following official advice from the Government and monitoring updates closely.

As New Zealand responds to the COVID-19 pandemic, we are committed to providing a safe and clean hotel experience that puts our guests first and have instigated the following procedures:

• Frequent sanitisation of common areas, such as the foyer, lounge and dining areas;
• Frequent sanitisation of high-touch surfaces, such as the eftpos machine and door handles;
• Hand sanitizer available by guest rooms and at the foyer;

In order to keep our people safe, the conditions of entry to Hiwinui Country Estate are as follows:

• That you are not in self-isolation or quarantine, or awaiting Covid-19 test results.
• That you have not been in close contact with a confirmed Covid-19 case, or someone in self-isolation or awaiting Covid-19 test results.
• That you do not have any cold or flu-like symptoms, such as fever, coughing or sneezing, difficulty breathing, sore throat and fatigue.

For a full list of guidelines and Government advice, please visit the COVID-19 site.

Cancellation policy

In light of the Covid-19 pandemic and its implications on travel, we have revised our cancellation policy to accommodate cancellations or changes to travel plans that occur due to COVID 19 restrictions placed on travel. When there are no government mandated travel restrictions in place, but you choose not to travel, the standard 48 hour cancellation policy applies.

Confirmed bookings are eligible for free cancellation up to 48 hours prior to check-in. Within 48 hours of check-in (2:30pm), standard cancellation policy applies (you will be charged for one full nights stay).

Group booking cancellation policy differs, please contact us for details.

Travel Restrictions

Keep in mind that travel restrictions vary across different regions. Keep up to date with the latest restrictions at https://www.health.govt.nz/

We will continue to do all we can to ensure you have a safe and enjoyable stay at Hiwinui Country Estate. We are 100% committed to maintaining the highest standards of service, hygiene and protection as required by the NZ Government Covid-19 Protection Framework. We really appreciate your patience and support.